Shipping policy

Shipping

Aurelivelle
Daniel Swergun
Kletterweg 3, 80339 München, Germany
Email: info@aurelivelle.store
Phone: +49 89 4150280

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Panels, frames and walls

Holds and small boards ship by parcel; panels, campus boards, freestanding frames and the full wall and adjustable kits are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not built. Fix panels and boards to a sound, load-bearing structure or build the frame to the plans, and always climb over a full crash mat. Holds, T-nuts, chalk and brushes ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.